TERMS AND CONDITIONS
Last Updated: July 24, 2026
These Terms and Conditions (“Terms”) govern access to and use of [www.gotz4real.com] (http://www.gotz4real.com), its subdomains, online store, membership areas, booking features, mailing-list forms, and all content, products, downloads, and services made available through them collectively, the “Website”.
Please read these Terms carefully before using the Website or placing an order.
By accessing the Website, joining a membership, booking a service, creating an account, submitting information, or purchasing a product, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree to these Terms, you must not use the Website.
1. Website operator
The Website is operated by:
Legal name: Goran Colig
Trading and artist name: GOTZ (Gotz)
Registered business name: Gotz Music Independent
Registered office: Trnoviticka 9A, 10040 Zagreb, Croatia EU
Email: gotz4real@gmail.com
Customer support email: gotz4real@gmail.com
Website: [www.gotz4real.com] (http://www.gotz4real.com)
In these Terms, “GOTZ,”. “Gotz”, “we,” “us,” and “our” refer to the legal business identified above.
The Website is hosted using services provided by Bandzoogle and may use third-party providers for payment processing, email delivery, analytics, media playback, fulfillment, and other functionality. Those providers are not parties to contracts between you and GOTZ unless expressly stated otherwise.
2. Scope of these Terms
These Terms apply to:
- viewing or using the Website and its content;
- listening to or viewing music, videos, photographs, artwork, and other artist content;
- subscribing to newsletters or promotional communications;
- buying music, downloads, digital products, merchandise, or other goods;
- booking or purchasing creative, consulting, production, promotional, or other services;
- joining paid or free memberships or subscription programs;
- creating or using an account; and
- communicating with GOTZ through the Website.
Additional terms may apply to a particular product, service, membership, competition, promotion, or licence. Those additional terms form part of your contract with us. If an additional term conflicts with these general Terms, the more specific additional term will control for that product or service.
3. Eligibility
You must be at least 16 years old to submit personal information through the Website.
You must be at least 18 years old, or otherwise have the legal capacity or authorization of a parent or legal guardian, to make a purchase, book a service, or enter into a paid membership.
By placing an order on behalf of a business, organization, or other legal entity, you represent that you are authorized to bind that entity. In that situation, “you” includes both you and the entity.
Parents and legal guardians are responsible for purchases and Website use authorized for minors under their supervision.
4. Privacy, cookies, and electronic communications
Our collection and use of personal information are governed by our separate Privacy Policy and Cookie Policy.
By submitting an order, you agree to receive transactional communications reasonably necessary to administer your purchase, booking, membership, payment, delivery, account, or customer-support request.
Marketing emails will be sent only where permitted by applicable law. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email. Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications.
5. Changes to these Terms
We may update these Terms when reasonably necessary, including because of changes to:
- applicable laws or regulatory requirements;
- our products, services, memberships, or business practices;
- Website functionality;
- payment, hosting, or fulfillment providers; or
- security or fraud-prevention requirements.
The current version will be published on the Website with a revised “Last Updated” date.
Material changes will apply prospectively. Changes will not retroactively remove rights that you already acquired under an existing purchase or contract unless the change is required by law.
For ongoing memberships, we will provide reasonable notice of material changes where required by law. If you do not accept a material change, you may cancel the membership before the change takes effect.
6. Website access and availability
We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Website for lawful personal purposes and, where expressly permitted, for legitimate business purchasing purposes.
We may modify, update, suspend, withdraw, or restrict all or part of the Website when reasonably necessary for maintenance, security, legal compliance, business changes, or other operational reasons.
We do not guarantee that the Website, any particular feature, or any content will always remain available. Where practical, we will try to avoid unnecessary disruption to paid services.
You are responsible for providing the equipment, internet connection, software, and other technical requirements necessary to use the Website.
7. Intellectual property and GOTZ artist rights
The Website and its contents are owned by or licensed to GOTZ and are protected by copyright, trademark, neighbouring-rights, database-rights, publicity-rights, unfair-competition, and other applicable laws.
Protected material includes, without limitation:
- the GOTZ name, artist identity, trademarks, logos, branding, and visual identity;
- sound recordings, musical compositions, instrumentals, vocals, lyrics, performances, arrangements, and music videos;
- photographs, artwork, cover art, graphics, designs, animations, and audiovisual content;
- the name, image, likeness, voice, signature, appearance, persona, biography, and other identifiable attributes of GOTZ;
- written content, video content, audio content, product descriptions, membership materials, templates, educational materials, and downloadable files;
- Website layouts, graphics, databases, selections, arrangements, and other original elements; and
- previews, excerpts, drafts, demos, stems, project files, and unreleased materials.
Except where a specific product licence expressly permits otherwise, Website content is made available solely for your personal, private, and non-commercial use.
No ownership rights are transferred to you merely because you access, stream, download, or purchase content.
Without our prior written permission or a separate express licence, you must not:
- reproduce, copy, download, record, stream-rip, republish, distribute, sell, sublicense, or commercially exploit Website content;
- sample, remix, interpolate, synchronize, publicly perform, broadcast, or create derivative works from our music or content;
- use our content, music, name, image, voice, or likeness in advertising, merchandise, endorsements, political material, or commercial promotions;
- imply that GOTZ sponsors, endorses, collaborates with, or is affiliated with you or any product or service;
- remove copyright, trademark, metadata, watermark, attribution, or rights-management information;
- create or distribute counterfeit products or unauthorized fan merchandise;
- train, test, validate, fine-tune, or develop an artificial-intelligence or machine-learning model using our content;
- include our music, vocals, image, likeness, lyrics, artwork, or other content in an AI dataset, embedding database, prompt library, voice model, facial model, or synthetic-media system;
- create a voice clone, digital replica, deepfake, face replacement, synthetic performance, or simulated endorsement of GOTZ;
- use automated tools to scrape, extract, archive, index, or collect Website content except as permitted by generally accepted search-engine practices; or
- facilitate any other person’s unauthorized use.
All rights not expressly granted are reserved.
8. Prohibited conduct
You must not use the Website to:
- violate any law, regulation, court order, contractual obligation, or third-party right;
- infringe copyright, trademark, privacy, publicity, personality, data-protection, or other rights;
- upload or distribute malicious software, viruses, spyware, or harmful code;
- disrupt, damage, overload, or interfere with the Website or its security systems;
- bypass access controls, paywalls, download limits, membership restrictions, or technological-protection measures;
- attempt to gain unauthorized access to accounts, systems, servers, or data;
- use bots, scrapers, crawlers, data-mining systems, or automated purchasing tools without written authorization;
- impersonate another person or misrepresent your identity, authority, age, or affiliation;
- conduct fraud, payment fraud, identity theft, or an abusive chargeback;
- submit false, defamatory, threatening, hateful, discriminatory, obscene, unlawful, or harmful content;
- collect personal information about another person without lawful authority;
- send spam, unauthorized promotions, chain messages, or bulk solicitations;
- resell products contrary to a stated quantity or resale restriction;
- share paid membership credentials or provide unauthorized access to paid materials; or
- use the Website in a way likely to harm GOTZ, other users, or the Website’s legitimate operation.
We may investigate suspected violations and take proportionate action, including restricting access, cancelling fraudulent orders, preserving evidence, or reporting conduct to relevant authorities.
9. Accounts and membership credentials
Some features may require an account.
You agree to:
- provide accurate and current information;
- maintain the confidentiality of your login credentials;
- use your account only for yourself or the entity you are authorized to represent;
- notify us promptly of suspected unauthorized access; and
- remain responsible for activity conducted through your account where that activity results from your failure to take reasonable security precautions.
Accounts and memberships may not be sold, transferred, sublicensed, or shared without our written permission.
We may suspend or terminate an account where reasonably necessary because of fraud, non-payment, unlawful activity, material breach of these Terms, threats to Website security, or repeated infringement.
Where appropriate, we will provide notice and an opportunity to correct the breach unless immediate action is reasonably required.
10. Product and service information
We make reasonable efforts to describe products and services accurately. However:
- colors may appear differently depending on your device or display;
- audio previews may be compressed or edited;
- packaging, artwork, specifications, or minor features may change;
- delivery dates and project-completion dates may be estimates; and
- availability may change before an order is accepted.
The essential characteristics, price, licence, delivery method, subscription period, cancellation terms, and other material conditions of an offering will be displayed on its product page, booking page, checkout page, or order confirmation.
If we discover a material error in a description, price, availability statement, or order, we may contact you to offer the corrected terms or cancel the affected order and refund the amount paid.
11. Orders and contract formation
Website listings generally constitute invitations to place an order and do not guarantee that an order will be accepted.
By submitting an order, you make an offer to purchase the selected product, service, booking, or membership under these Terms and any specific terms displayed before checkout.
After receiving the order, we may send an automatic acknowledgement. An acknowledgement that we received your order does not necessarily mean that the order has been accepted.
A contract is formed when we:
- send an express order-acceptance or booking-confirmation message;
- provide access to the purchased digital content or membership;
- begin performing the requested service with your agreement; or
- dispatch the physical goods,
whichever is applicable and occurs first.
We may reject or cancel an order for legitimate reasons, including:
- lack of availability;
- an obvious pricing or description error;
- suspected fraud or unauthorized payment;
- violation of purchase limits;
- inability to deliver to the requested destination;
- legal or sanctions-related restrictions; or
- your material breach of these Terms.
If we cancel an order after payment has been collected, we will refund the affected amount unless we are legally entitled to retain part of it for work already properly performed.
12. Prices, taxes, and payment
Prices, currencies, taxes, shipping costs, recurring charges, and other mandatory fees will be disclosed before you complete the purchase.
Unless otherwise stated, prices are displayed in euros (EUR, €) or United States dollars (USD, $).
VAT status: Prices include VAT where applicable.
You authorize the payment processor displayed at checkout to charge the selected payment method for the complete amount shown.
You represent that:
- the payment information is accurate;
- you are authorized to use the selected payment method; and
- sufficient funds or credit are available.
Payment processing may be performed by third parties under their own terms and privacy policies. We generally do not receive or store complete payment-card information.
For international physical orders, you may be responsible for lawful customs duties, import taxes, brokerage charges, or local fees not collected at checkout. These charges are imposed by the destination jurisdiction and are not controlled by us.
Nothing in this section limits a consumer’s right to dispute unauthorized transactions or exercise other mandatory payment rights.
13. Physical merchandise
13.1 Availability
Physical products are subject to availability. Limited-edition, signed, customized, or pre-order products may have additional terms displayed on the applicable product page.
13.2 Delivery
Available delivery methods, estimated delivery periods, and shipping charges will be displayed before checkout.
Delivery dates are estimates unless we expressly guarantee a specific date. Delays may occur because of carriers, customs, weather, strikes, supply constraints, or other circumstances outside our reasonable control.
13.3 Risk and ownership
For consumers, risk of loss or damage passes when you or a person designated by you, other than the carrier, receives physical possession of the goods, unless mandatory law provides otherwise.
Ownership passes after we receive full payment, subject to applicable law.
13.4 Damaged, defective, or incorrect goods
You should inspect goods after delivery and contact us within a reasonable time if they are damaged, defective, incomplete, or incorrect.
When contacting us, include:
- your order number;
- a description of the issue; and
- photographs where reasonably helpful.
A short notification request does not remove or shorten any mandatory statutory rights.
14. Digital products, music downloads, and licences
Digital products may include music files, audiovisual files, other types of documents, artwork, templates, educational materials, membership content, or other downloadable or streamable materials.
Unless a product page contains a separate commercial licence, a digital purchase grants you only a limited, personal, non-exclusive, non-transferable, non-sublicensable licence to access and use the product for private, non-commercial purposes.
Purchasing a digital file does not transfer copyright, neighbouring rights, trademark rights, publicity rights, or ownership of the underlying content.
You must not:
- redistribute, upload, share, sell, rent, sublicense, or publicly provide the files;
- make the files available through peer-to-peer networks, cloud folders, social groups, or download websites;
- remove rights-management information;
- use the files for commercial videos, advertisements, films, games, podcasts, broadcasts, or public performances unless expressly licensed;
- use the files to train or operate AI systems; or
- circumvent download, account, or access limitations.
Where a digital product includes a commercial, beat, synchronization, production, or other specialist licence, the separate written licence supplied with that product controls the authorized use.
You are responsible for checking technical requirements and compatibility disclosed before purchase.
If digital content is not supplied, is materially defective, or does not conform to the contract, you retain the remedies provided by applicable mandatory law.
15. Creative services and bookings
Services may include, depending on current availability:
- music-production or audio services;
- mixing, mastering, editing, or consultation;
- custom compositions, beats, or recordings;
- visual or cover-art services;
- artist, promotional, or creative consultations;
- appearances, performances, collaborations, or bookings; and
- other services described on the relevant booking or product page.
The scope, deliverables, price, timetable, included revisions, customer responsibilities, usage rights, and cancellation conditions will be specified in the service description, proposal, booking confirmation, or separate service agreement.
You agree to provide timely, accurate, and lawful instructions, materials, approvals, and feedback required to perform the service.
Any delivery date depending on your cooperation will be extended reasonably if requested materials, feedback, approvals, or payments are late or unclear.
15.1 Booking changes and cancellations
The applicable cancellation and rescheduling conditions must be displayed before booking.
Standard booking rule: Bookings may be rescheduled without charge at least 24 or 48 hours before the scheduled start time.
Late cancellation or non-attendance rule: no refunds.
These contractual rules remain subject to mandatory consumer withdrawal rights described below.
15.2 Creative judgment and results
Creative services necessarily involve artistic and professional judgment. Unless expressly promised in writing, we do not guarantee:
- commercial success;
- streams, sales, chart placement, audience growth, popularity or profitability;
- acceptance by a distributor, platform, publisher, record label, playlist, broadcaster, or licensing company;
- a particular subjective reaction to creative work; or
- results dependent on third-party platforms or customer actions.
15.3 Intellectual-property rights in commissioned work
Until full payment is received, no licence or ownership right in commissioned deliverables is granted unless expressly stated otherwise.
After full payment, you receive only the licence or assignment specifically described in the service page, proposal, order confirmation, or separate agreement.
Unless expressly included, the following remain owned by GOTZ or the applicable creator:
- drafts and rejected concepts;
- source files, session files, stems, project files, presets, methods, templates, and production tools;
- pre-existing materials and intellectual property;
- unused ideas and concepts; and
- general skills, know-how, workflows, and techniques.
You warrant that materials you provide for a service are owned by you or properly licensed and that our authorized use of them will not violate another person’s rights.
16. Memberships and recurring subscriptions
A membership may provide continuing access to content, downloads, communities, discounts, services, or other benefits described on the membership page.
Before purchase, we will display:
- the recurring price;
- the billing frequency;
- any trial period;
- the included benefits;
- the initial term, if any;
- whether the membership renews automatically; and
- how it can be cancelled.
Where automatic renewal is selected, you authorize recurring charges at the disclosed interval until cancellation.
You may cancel by contacting us via email at gotz4real@gmail.com.
Unless otherwise stated, cancellation prevents future renewals and access continues until the end of the already-paid billing period.
We do not provide partial-period refunds merely because a member stops using the membership, except where:
- required by mandatory law;
- expressly included in the membership’s refund policy; or
- the service was not supplied or did not conform to the contract.
Membership access is personal. Credentials, downloads, licences, and benefits must not be shared, resold, pooled, or transferred.
We may change membership content over time. Material reductions to a paid ongoing service will be handled in accordance with applicable law and any specific membership terms.
Price changes will apply only to future billing periods after reasonable advance notice. You may cancel before the new price takes effect.
17. Consumer withdrawal and cancellation rights
This section applies to individuals purchasing primarily for purposes outside their trade, business, craft, or profession.
Nothing in these Terms removes mandatory consumer rights available under Croatian law, European Union law, or mandatory law in your country of residence.
17.1 Physical goods
Where the statutory right of withdrawal applies, you may withdraw from an online contract for physical goods without giving a reason within 14 days after you or a person designated by you receives the goods.
For an order containing multiple goods delivered separately, the period generally begins when the final item is received.
17.2 Services
Where the statutory right of withdrawal applies, you may withdraw from a service contract within 14 days after the contract is concluded.
If you expressly request that performance begin during the withdrawal period and then withdraw before the service has been fully performed, you may be required to pay an amount proportionate to the service properly supplied before your withdrawal.
The right of withdrawal may end after the service has been fully performed where:
- you expressly requested immediate performance; and
- you acknowledged that you would lose the withdrawal right after complete performance.
17.3 Digital content
For digital content not supplied on a physical medium, you may lose the statutory withdrawal right once supply begins, but only where all legally required conditions are satisfied, including that:
- you expressly consented to supply beginning during the withdrawal period;
- you acknowledged that beginning supply causes the loss of the withdrawal right; and
- we supplied confirmation of the contract and your consent on a durable medium.
Where those conditions are not satisfied, your mandatory rights remain unaffected.
17.4 Common statutory exceptions
Depending on applicable law, the withdrawal right may not apply to:
- goods made to your specifications or clearly personalized;
- sealed audio, video, or software products after unsealing;
- fully performed services where the legally required request and acknowledgement were provided;
- immediately supplied digital content where the legally required consent and acknowledgement were provided;
- tickets, performances, accommodation, or leisure services for a specific date or period;
- goods that deteriorate or expire rapidly; or
- other categories excluded by mandatory law.
17.5 Exercising the withdrawal right
To exercise a withdrawal right, notify us before the applicable deadline by an unambiguous statement sent to:
Email: gotz4real@gmail.com
or
Postal address: Trnoviticka 9A, 10040 Zagreb, Croatia EU
You may use the model withdrawal form at the end of these Terms, but use of the form is not mandatory.
17.6 Returning goods
After notifying us of withdrawal, return the goods within 14 days to:
Gotz Music Independent
Trnoviticka 9A, 10040 Zagreb, Croatia EU
You are responsible for direct return costs where we informed you of that responsibility before purchase, unless we agree to pay them.
You are responsible only for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.
17.7 Refunds following withdrawal
Where a valid withdrawal right is exercised, we will refund payments received for the affected contract, including the cost of our least expensive standard delivery method where legally required.
We may withhold a refund for returned goods until we receive the goods or receive evidence that they were sent back, whichever occurs first, where permitted by law.
Refunds will ordinarily be made using the original payment method unless otherwise agreed.
17.8 Statutory conformity rights
Withdrawal rights are separate from your rights where goods, digital content, digital services, or other services are defective, not supplied, or do not conform to the contract.
Nothing in these Terms limits statutory remedies for non-conforming products or services.
18. Refunds outside statutory rights
Any voluntary refund, satisfaction guarantee, exchange policy, or extended return period will be described on the relevant product or service page.
A voluntary commercial policy does not replace or reduce mandatory consumer rights.
Refund requests should include the order number, relevant facts, and the requested resolution.
19. Promotions, discount codes, and giveaways
Promotions, discount codes, pre-orders, competitions, and giveaways may be governed by additional terms.
Unless expressly allowed, promotional codes:
- may be used only once;
- have no cash value;
- cannot be sold, copied, or transferred;
- cannot be combined with other offers;
- may be limited by product, territory, customer, or date; and
- may be cancelled where obtained or used fraudulently.
We may correct an accidental promotion or discount error before accepting the affected order.
20. Third-party websites and services
The Website may contain links, embeds, players, integrations, or references involving third parties such as:
- Bandzoogle;
- payment processors;
- social-media platforms;
- music-streaming services;
- video and audio platforms;
- mailing-list providers;
- merchandise or fulfillment providers;
- ticketing and booking services; and
- delivery carriers.
Third-party services are governed by their own terms and privacy policies.
A link or integration does not necessarily mean that we own, control, sponsor, or endorse the third party.
We are not responsible for third-party content, availability, security, representations, or conduct except to the extent responsibility cannot lawfully be excluded.
21. Reviews, messages, and user submissions
Where the Website allows reviews, comments, photographs, testimonials, or other submissions, you retain ownership of your original content.
You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and communicate the submission only as reasonably necessary to:
- operate the Website;
- display the submission in the context in which it was provided;
- provide customer support;
- protect legal rights; and
- promote the relevant product or service where you knowingly submitted a review or testimonial for that purpose.
You represent that you have the necessary rights to submit the material and that it is accurate, lawful, and does not infringe another person’s rights.
We may remove submissions that violate these Terms or applicable law.
22. Unsolicited creative submissions
Unless we have expressly requested them, please do not submit unsolicited songs, lyrics, recordings, beats, scripts, concepts, artwork, business ideas, or other creative material.
Submitting unsolicited material does not create:
- a confidential relationship;
- an obligation to review or retain it;
- an obligation to provide compensation or feedback;
- an artist-management, representation, publishing, recording, collaboration, or fiduciary relationship; or
- any restriction on our independent development of similar themes or ideas.
This provision does not transfer ownership of your submission to us. It is intended to prevent misunderstandings concerning unsolicited material.
23. Feedback
You may provide suggestions concerning the Website or our services.
Unless separately agreed in writing, you grant us permission to use non-confidential feedback to improve our business and services without an obligation to compensate you.
This does not permit us to commercially exploit your copyrighted songs, recordings, artwork, or other substantive creative works merely because you sent them as feedback.
24. Copyright and intellectual-property complaints
If you believe material available through the Website infringes your copyright or another intellectual-property right, send a written notice to:
Email: gotz4real@gmail.com
or
Postal address: Trnoviticka 9A, 10040 Zagreb, Croatia EU
please include:
- your name and contact details;
- identification of the protected work or right;
- the precise location of the allegedly infringing material;
- an explanation of why you believe the use is unauthorized;
- a statement that the information supplied is accurate; and
- confirmation that you are the rights holder or authorized to act for the rights holder.
We may request additional information and may remove or restrict access to disputed material while reviewing a properly supported complaint.
Knowingly submitting a false or misleading infringement claim may create legal liability.
25. Suspension and termination
You may stop using the Website at any time.
We may suspend or terminate access, an account, a membership, or an order where reasonably necessary because of:
- non-payment or a failed recurring payment;
- fraud or unauthorized payment;
- a serious or repeated violation of these Terms;
- infringement of intellectual-property rights;
- abuse of another person or our support systems;
- unauthorized credential sharing;
- security or technical threats;
- legal or regulatory requirements; or
- discontinuation of the relevant service.
Termination does not eliminate obligations or liabilities arising before termination.
Where a prepaid consumer service is terminated by us without your breach, we will provide an appropriate refund for the unused portion where required by law.
Sections concerning intellectual property, payment obligations, limitations of liability, disputes, and other provisions intended by their nature to survive will remain effective after termination.
26. Disclaimer of warranties
To the fullest extent permitted by applicable law, the Website and freely available content are provided on an “as available” basis.
We do not promise that:
- the Website will always be uninterrupted, secure, or error-free;
- all content will remain available indefinitely;
- every defect will be corrected immediately;
- the Website will be free from all harmful components;
- information from third parties will be accurate; or
- use of the Website will produce a particular personal, creative, financial, promotional, or commercial result.
You are responsible for maintaining appropriate device security, backups, and antivirus protections.
This section does not exclude statutory warranties, conformity obligations, guarantees, or remedies that cannot lawfully be excluded.
27. Limitation of liability
Nothing in these Terms excludes or limits liability for:
- fraud or fraudulent misrepresentation;
- death or personal injury caused by negligence;
- intentional misconduct or gross negligence where liability cannot be limited;
- violation of mandatory consumer rights;
- liability under product-safety or product-liability law; or
- any other liability that cannot lawfully be excluded or limited.
For consumers, we are responsible for losses that are a foreseeable consequence of our breach, subject to applicable law. We are not responsible for losses caused by circumstances outside our reasonable control or by your own unlawful or unreasonable conduct.
We do not exclude responsibility for supplying paid products and services in conformity with the contract.
For business users only, and to the fullest extent permitted by law:
- neither party will be liable for indirect, special, incidental, punitive, or consequential loss;
- we will not be liable for loss of profit, revenue, business opportunity, anticipated savings, goodwill, or data; and
- our total aggregate liability arising from the Website or an affected transaction will not exceed the greater of €100 or the amount you paid to us for the affected products or services during the 12 months before the event giving rise to the claim.
The business-user limitation does not apply where a separate written contract expressly provides a different liability arrangement.
28. Indemnification by business users
This section applies only where you use the Website or purchase services as a business.
You agree to indemnify us against third-party claims, losses, and reasonable professional costs resulting directly from:
- materials you supplied that infringe third-party rights;
- your unlawful or unauthorized use of deliverables;
- your material breach of a commercial licence;
- your fraudulent conduct; or
- your willful misuse of the Website.
We will notify you of a relevant claim and allow reasonable participation in its defence. You may not settle a claim in a way that admits liability or imposes an obligation on us without our written approval.
This section does not apply to ordinary consumers acting outside a business or profession.
29. Written consumer complaints
Consumers may submit written complaints regarding a product, service, membership, payment, or other transaction by:
Email: gotz4real@gmail.com
or
Postal address: Trnoviticka 9A, 10040 Zagreb, Croatia EU
Please include:
- your name and contact information;
- the order or booking number;
- a clear description of the complaint;
- relevant supporting evidence; and
- the resolution requested.
We will acknowledge and respond to a written consumer complaint in writing within 15 days after receipt, as required by applicable Croatian consumer law.
30. Alternative dispute resolution
We encourage you to contact us first so that we can try to resolve the matter directly.
After completing the written complaint process, a consumer may seek alternative resolution through an appropriate Croatian consumer dispute-resolution body.
Because the operator is a Croatian craft business (hrv. paušalni obrt), potentially relevant bodies include:
- the Centre for Mediation of the Croatian Chamber of Trades and Crafts; and
- the Court of Honour of the Croatian Chamber of Trades and Crafts.
Other competent mediation or consumer dispute-resolution bodies may be available depending on the nature of the dispute and the consumer’s country of residence.
Participation in a particular procedure will depend on applicable law, the rules of the selected body, and any agreement between the parties.
31. Governing law and courts
These Terms and contracts concluded through the Website are governed by the laws of the Republic of Croatia.
If you are a consumer, this choice of law does not deprive you of mandatory protections provided by the law of the country in which you habitually reside where those protections apply notwithstanding this clause.
Before beginning formal proceedings, the parties should make a reasonable good-faith effort to resolve the dispute directly. This does not prevent either party from seeking urgent interim relief or exercising a statutory right subject to a deadline.
Subject to mandatory consumer-jurisdiction rules, courts with territorial jurisdiction in the Republic of Croatia will have jurisdiction over disputes arising from these Terms.
Consumers may also have the right to bring or defend proceedings in the courts of their place of residence under applicable mandatory law.
32. International use
The Website may be accessible worldwide, but we do not represent that every product, service, promotion, or feature is lawful or available in every jurisdiction.
You are responsible for complying with laws applicable to your own use of the Website.
We may restrict products, services, payments, or deliveries in particular territories where reasonably necessary for legal, licensing, tax, security, fulfillment, or business reasons.
Nothing in this section asks a consumer to waive mandatory rights available in the consumer’s country of residence.
33. Notices
We may provide notices concerning an order, account, membership, or these Terms by:
- email to the address you supplied;
- a notification within your account;
- a prominent Website notice; or
- another durable medium required by law.
You are responsible for keeping your contact information current.
Formal legal notices to GOTZ must be sent to the contact details in Section 1.
34. Assignment
You may not transfer a membership, account, commercial licence, booking, or contract without our written permission, except where mandatory law permits otherwise.
We may transfer our rights and obligations as part of a genuine business transfer, restructuring, rights acquisition, or sale, provided that doing so does not reduce mandatory consumer protections.
35. No partnership or representation relationship
Use of the Website does not create an employment, agency, partnership, joint-venture, fiduciary, artist-management, record-label, publishing, representation, or franchise relationship between you and GOTZ.
No person may make commitments on behalf of GOTZ without express written authorization.
36. Waiver and severability
A failure or delay in enforcing a provision is not a waiver of that provision.
If a court or competent authority finds part of these Terms unlawful or unenforceable, that part will be modified or removed only to the minimum extent necessary. The remaining provisions will continue in effect.
37. Entire agreement
These Terms, our Privacy Policy, Cookie Policy, applicable Refund and Return Policy, product or membership terms, licences, booking confirmation, and any signed service agreement form the agreement between you and us concerning the relevant transaction.
They replace prior discussions or representations concerning the same subject, except in cases of fraud.
A separate signed agreement will control where it expressly states that it overrides these Terms.
38. Language
These Terms are written in English for an international audience.
Where we publish a Croatian version, both versions should be interpreted consistently. A mandatory local-language version or mandatory consumer-law interpretation will prevail to the extent required by applicable law.
39. Contact information
Questions about these Terms may be sent to:
Gotz Music Independent
Trnoviticka 9A, 10040 Zagreb, Croatia EU
gotz4real@gmail.com
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from an eligible contract.
To:
Gotz Music Independent
Trnoviticka 9A, 10040 Zagreb, Croatia EU
gotz4real@gmail.com
I/We hereby give notice that I/we withdraw from the contract for the sale of the following goods or supply of the following service or digital content:
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Order number:
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Ordered on / received on:
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Name of consumer:
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Address of consumer:
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Email address:
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Signature of consumer, required only when this form is submitted on paper:
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Date:
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